Device & Internet Assistance


If your child picked up a laptop from school in March 2020 and is struggling to get connected to the internet, please reach out to Mr. Argento at cargento@schools.nyc.gov

If you do not have internet at home, free or reduced internet may be available through your provider.
Please contact your local cable provider for more information.
 Spectrum- 1(844) 488-8395
 Optimum- 1(866) 200-9522
 Comcast- 1(855) 846-8376


If you do not have a laptop and/or internet, The New York City Department of Education wants every student who needs a device for remote learning to have one, even if the student does not have internet access at home. Simply call 718-935-5100 and choose Option 5 on the menu. Someone will help you get a device with internet connection.


You can also apply for a device from the DOE through the link below:
https://coronavirus.schools.nyc/RemoteLearningDevices

Technology Troubleshoot

If any student/family is having an issue with their DOE issued iPad please complete this form for technical support:
 
 
Technical Tools & Support including TeachHub, Student/Teacher accounts, Google classroom, Microsoft Teams, Zoom:
 

iPad WiFi Self-Help & Support

Please be advised that some students may be experiencing technical difficulties with their iPads due to DOE issued updates. Here is what you can do to rectify the issue: 
 
Make sure cellular data is turned on. In your iPad...
  1. Go to Settings. 
  2. Select Cellular Data. 
  3. Turn on Cellular Data. 
  4. Tap Cellular Data Options. 
  5. Verify that LTE and data roaming are turned on.
THEN,  locate the Zscaler icon on your iPad and follow the directions under the drop down that says 

Ensure Your Child's Internet Safety


If you are still having trouble, you can reach out to Tmobile for remote support at 1-800-375-1126. Tell them that you are part of the New York City Department of Education Rapid Response Program.