Device & Internet Assistance
If your child picked up a laptop from school in March 2020 and is struggling to get connected to the internet, please reach out to Mr. Argento at email@example.com
If you do not have internet at home, free or reduced internet may be available through your provider.
Please contact your local cable provider for more information.
Spectrum- 1(844) 488-8395
Optimum- 1(866) 200-9522
Comcast- 1(855) 846-8376
If you do not have a laptop and/or internet, The New York City Department of Education wants every student who needs a device for remote learning to have one, even if the student does not have internet access at home. Simply call 718-935-5100 and choose Option 5 on the menu. Someone will help you get a device with internet connection.
You can also apply for a device from the DOE through the link below:
iPad WiFi Self-Help & Support
- Go to Settings.
- Select Cellular Data.
- Turn on Cellular Data.
- Tap Cellular Data Options.
- Verify that LTE and data roaming are turned on.
Ensure Your Child's Internet Safety
If you are still having trouble, you can reach out to Tmobile for remote support at 1-800-375-1126. Tell them that you are part of the New York City Department of Education Rapid Response Program.